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Information regarding Identity Theft

Disclaimer: This content has been prepared by third party lawyers, not by ARAG nor by the Insurer. It is intended to provide a general guide to the subject matter and is not intended to constitute legal advice, and you should not rely on this information as a substitute for obtaining your own legal advice. If any of the below issues apply to you, then you should obtain legal advice about your specific circumstances. ARAG and the Insurer disclaim any liability for damages howsoever arising out of or in connection with the use and/or reference to any of this content.

Published on 01.07.2020.

I am worried that my identity has been stolen after I had a conversation with a scammer online. What should I be looking out for?

There are a few indications that your identity might have been stolen. This could include your bills being more expensive than normal or irregular in some other way. You should consider whether you have received any unusual emails or calls lately, or whether you have made any orders online and the items have not arrived.

What do I do if my identity has been stolen?

Firstly, you should contact your local police. You should then contact your bank to block your relevant accounts, and make sure you have changed all your passwords. You should also notify your friends and family if you suspect that your social media accounts have been compromised.

What can I do to protect myself against scams?

There are several common scams that you can look out for. One of the most common is dating scams, where scammers create fake dating profiles to develop a bond with you. Another involves investment scams such as business ventures or superannuation schemes, where you have the potential to lose large amounts of money. The rise of social media has also seen an increase in ‘miracle cure’ scams, where a person offers alternative products that claim to be more effective than conventional medicine.

I unknowingly provided my credit card details to a scammer. If they have made any purchases, am I responsible for paying off the transactions?

You are not required to pay for transactions which have resulted from identity theft. Irrespective of whether you have the physical card or it has been stolen, you will not have to pay unless you acted without reasonable care or in a fraudulent manner.

ARAG Services Australia Pty Ltd (ABN 14 627 823 198) (ARAG) has been granted delegated authority by the Insurer to enter into, vary or cancel Policies and handle Claims on their behalf. In providing these services, ARAG acts on behalf of the Insurer and not as Your agent. ARAG is authorised to provide financial services in accordance with its Australian Financial Services Licence (AFS Licence number 513547). Any advice provided by ARAG in relation to this product is general in nature and does not take into account Your individual circumstances.
The Insurer is detailed in your policy documents.

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